You have 30 days to choose from the following options:

• Free exchange for another product
• Have your product repaired
  Free returns and your money back
• After 30 days, your product will always be offered for repair

You can register your product for return within 30 days. This can be done via your account or by contacting customer service. You have the choice to exchange your product for free or get your money back.

To qualify for a full refund, the product must be returned in its original condition and undamaged. For example: You may unpack and view the product, but not install or use it.

After 30 days, you can have your product repaired by contacting customer service.

You also get a 2-year warranty on your product.

Yes, you can return the product at our physical location. This offers a few advantages:

• We can help you find a replacement product, which often runs out immediately
  inventory.
• Returns on location are faster than by post.
• We encourage customers to pick up and return their orders on-site in order to relieve the delivery service and reduce CO2 emissions.

1. Register your return via your account or contact customer service

Once your return has been processed, we will refund the amount within 5 working days. How quickly you receive the money depends on the payment method. If you have opted for an exchange, you will receive the replacement product within 5 working days.

No, returns are free. Use the shipping label you received by email, print it out and stick it on the box. Don't have a printer? Go to a postal point and scan the barcode to print a shipping label.

Have you registered a return but changed your mind? Don't worry, you don't have to do anything and you can just keep the product.