FAQs
What should I do if I have received a defective product?
Please contact our customer service so we can assess the problem
and together find a solution.
Is the repair free?
If your product becomes defective due to a manufacturer's defect within the warranty period, the repair is free of charge. A factory defect means that the product breaks down faster than expected under normal use. For example, if your barcode scanner no longer turns on
without having done anything strange.
Can my product also be repaired outside the warranty?
Please contact our customer service. This depends on the type of product. If repair is possible, we will assess the problem and provide a quote for repair costs.
Do I have a warranty on a Second Chance product?
Yes, Second Chance products also come with a 30-day satisfaction guarantee. After this period, you have a 2-year warranty, just like with new products.
For Klarna's customer service, you can use this link to get in touch with them.
